Having Trouble? Follow these steps:

Step 1: Read our support resources resources page.
Step 2: Watch our training videos (Introductory, Intermediate and Advance level)
Step 3: Still having trouble? Visit the portal at: https://servicedesk.descartes.com
The portal provides visibility to time sensitive Announcements and access to a Solution base to provide self-help.

Training videos

For PinPoint introductory, advanced and intermediate online training video, visit Training Videos here to watch it.

If this is an urgent and you have reported your issue below, please feel free to contact Technical Support via:

Toll Free Phone: 1 877 786 9339 (NA) – Extension: 293015 or Prompts 1.1, or by email at: servicedesk@descartes.com

Technical Support Hours: Monday to Friday (excluding statutory holidays) from 8:30 AM – 5:00 PM EDT.