CASE STUDY: Safety and Improved Customer Support

INDUSTRY: Utility Services Contractor
Problem: This organization was looking at Fleet tracking for some time to provide “visibility” of its high value fleet as well as being able to provide current updates to customers and supervisors of its staff. The client wanted better understanding of its fleets operation and looked to better meet its customers SLA (Service level agreement)

  • PinPoint GPS devices were installed in nearly 100 fleet vehicles;
  • Minute by minute location was available to dispatch and service managers- safety of the drivers and heavy equipment was known at all time
  • The client was able to quickly defend a drivers arrival and departure and satisfy an urgent request
  • Fleet utilization reports were able to determine which vehicles were used most in a given month and better plan for subsequent routing
  • Daily Start and End times were easily provided to supervisors for effective record keeping

Results: Clear visibility of all its drivers; supervisors are able to ensure all drivers return safely from each job


About the Author: Vince Arone

Vince, one of the founders of PinPoint, is a Professional Engineer of Ontario with MBA from Schulich School of Business at York U. Vince has over 15 years of sales and management experience in multi-national telecommunication companies such as Ericsson, Siemens and Lucent. He also spent the last 5 years working within the Telematics industry.