Having Trouble? Follow these steps:
Step 1: Read our support resources resources page.
Step 2: Watch our training videos (Introductory, Intermediate and Advance level)
Step 3: Still having trouble? Submit a trouble ticket form.
Note: Please highlight this section because this is what we want the troubled client to go over first. Our goal is to decrease the trouble ticket we receive on a monthly basis.
To report your hardware or software setup issue, please fill in the form below. For PinPoint introductory, advanced and intermediate online training video, visit Training Videos here to watch it.
Form Submission Directions
Step 1: FILL IN FORM
Step 2: SUBMIT FORM
Step 3: CHECK EMAIL FOR CONFIRMATION & CASE NUMBER
Step 4: A TECHNICAL SUPPORT AGENT WILL CONTACT YOU
Please Note: Issues are prioritized by severity. Critical problems will be answered as soon as possible (within 2 hours). For less severe issues, please allow 24 hours. Thank you for your patience.
If this is an urgent and you have reported your issue below, please
feel free to contact Technical Support via:
Toll Free Phone: 855-624-6477 ext. 325, or by email at: firstname.lastname@example.org.
Technical Support Hours: Monday to Friday (excluding statutory holidays) from 8:30 AM – 5:00 PM EDT.